Refund Policy

The short version

If something is broken on our side, you get your money back. If you simply did not like the output of a model after spending credits, that is not refundable — generation costs are incurred the moment you run a job.

Subscriptions

• Cancel any time; you keep access until the end of the paid period and we do not bill again.
• Within 14 days of a first subscription, contact us for a full refund if the service did not work as described.
• Renewals are not refundable, but cancelling stops the next charge immediately.

Credit packs

• Unused credits in a purchased pack are refundable within 14 days of purchase.
• Once credits are spent on generations they cannot be refunded, because the cost is incurred with the model vendor at generation time.
• Credits returned by failed generations are not counted as spent and do not affect a refund request.

What we always refund

• Charges caused by a billing error or duplicate transaction.
• Credits consumed by generations that failed on our side and were not automatically returned.
• Any period during which the service was unavailable for an extended time through our fault.

How to request a refund

Email billing@flowaivideo.dev from the address on your account with the transaction date and what went wrong. We aim to resolve refund requests within five business days, and approved refunds go back to the original payment method.

Chargebacks

Please talk to us first. Opening a chargeback without contacting us usually takes longer than a refund and results in the account being suspended while the dispute is open.